BOS Business Overhead
Solutions

Complaints

If something hasn’t gone right, we want to hear about it and put it right.

How to complain

Use the complaint form below. Tell us what went wrong and what you’d like us to do about it, and it goes straight to the person who handles complaints.

What happens next

  1. We’ll acknowledge your complaint within 3 working days and tell you who is handling it.
  2. A director will look into it, including speaking to anyone at BOS who worked on your account.
  3. We’ll aim to resolve it within 14 days. If we need longer, we’ll explain why and keep you updated.
  4. We’ll send you our final response in writing, setting out what we found and what we’ll do.

If you’re not happy with our response

BOS is a member of the Energy Ombudsman, a free and independent dispute resolution service for complaints about energy brokers. You can refer your complaint to them if:

  • you’re not happy with our final response, or
  • 8 weeks have passed since you first complained and it hasn’t been resolved.

Raise a dispute about BOS with the Energy Ombudsman

Make a complaint

Include dates, supplier names and anything else that helps us look into it.

Thanks, we’ve received your complaint

We’ll acknowledge it within 3 working days and tell you who is handling it.